Terms of Ordering

 

Customer Service Frequently Asked Questions & Return Policy

For your convenience, we’ve provided answers to some of our most-asked customer service related questions below. If you don’t find what you’re looking for here, please click here to contact us We’ll be glad to help out.
We offer a secure checkout, SSL verified and encrypted for your security.

How do i download?
The download link to easily download video files you have purchased will appear in your store account automatically after your payment is processed, for your convenience.

What is your return policy?
Downloadable Videos are non-refundable however, if your download failed or you had a technical issue, we will happily replace credits to download it again or we will deliver it another way to ensure you get a working copy of the videos you purchase.

How do you make sure my credit card information is secure?
We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection used by the banks and financial institutions to ensure that your bank account information can be viewed online.

What do you do with the information that you collect from me when I purchase a product?
All sales information is kept confidential and is used only for reporting purposes at doggvision.com. We DO NOT sell or distribute this information in any form to 3rd parties.

Why do you need my email address?
Your email address is used only to communicate with you directly and efficiently. It will be used to let you know that your order has been processed, your product(s) have been confirmed, and about updates to our product lines or web site. You can remove yourself permanently from the email list at any time, simply contact us.

Minors

DoggVision.com and associated websites do not sell services or products to minors. If you are under 18 years of age, you may not enter or use DoggVision.com.

Conditions of Use, Notices, and Revisions
If you choose to visit DoggVision.com, any dispute over privacy is subject to this Privacy Notice and the Terms of Use, including limitation on damages, and/or arbitration of disputes, etc. If you have any concern about privacy at DoggVision.com, please send us a thorough description through our contact us page and we will try to resolve it. Our business changes constantly. This Notice of Privacy and the Terms of Use will change also, and the use of information that we gather now is subject to the Notice of Privacy in effect at the time of use. We may periodically email you reminders of our notices and conditions, unless you have instructed us not to do so. In any event, you should check our website frequently to view any recent changes.